FAQS
Orders and Payments
1. How can I place an order?
You can easily place your order through our website by adding the desired stickers to your cart and proceeding to checkout. Follow the instructions to complete your purchase.
2. What payment methods are accepted?
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express)
- Stripe (for secure card payments)
3. Can I modify or cancel my order?
Orders can only be modified or canceled before they are processed. Please contact us as soon as possible at support@ozluma.com
Shipping
4. Where do you deliver?
We currently deliver exclusively within Australia.
5. How long does shipping take?
Shipping typically takes 4–6 business days. Including processing, the total delivery time is approximately 5–8 business days. If express delivery options are available, these will be shown at checkout.
6. Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number to monitor its progress.
Returns and Refunds
7. How can I return an item?
Please contact us at support@ozluma.com with your order number and the reason for the return. We will provide you with a return label and instructions.
8. How long does it take to receive a refund?
Refunds are processed within 7 business days after we receive and inspect the returned item.
9. Which items cannot be returned?
Custom-made items, discounted products, or perishable goods are excluded from returns.
Products
10. Where can I find more information about a product?
You can find detailed descriptions, specifications, and images on the product page. If you have additional questions, feel free to contact us at support@ozluma.com
11. Are the colors and sizes exactly as shown?
We strive to represent the colors and sizes as accurately as possible. However, slight variations may occur due to monitor settings.
Customer Support
12. How can I contact customer support?
You can reach us through the following channels:
- Email: support@ozluma.com
- Phone: +44 (0)1344 592423
- Contact Form: Click here
13. When is customer support available?
- Monday to Friday: 08:00–18:00
- Saturday and Sunday: 10:00–16:00
Security and Privacy
14. Is my data secure?
Yes, we use secure technologies such as SSL encryption and work with Stripe for secure payments. For more information, please refer to our Privacy Policy.
15. Does your website use cookies?
Yes, we use cookies to enhance the user experience. For details, please refer to our Cookie Policy.
Business Information
Company Name: AURALIS LIMITED
Company Number: 16084822
Postal address: 2nd Floor College House, 17 King Edwards Road
Ruislip London HA4 7AE United Kingdom
Have More Questions?
If your question wasn’t answered here, feel free to contact us at support@ozluma.com – we’re always happy to help!